Policy

Storage and Canopy Inc. Assumes no responsibility for damage or destruction caused by any weather. Includes (but is not limited to): wind, snow, hail, lightning, hurricanes, tornadoes, volcanoes, rain, avalanches, fire, or flooding.
Product purchase constitutes acceptance of the above terms and conditions.
 
Storage and Canopy Inc. is not responsible for any of the following due to the usage of these fabric structures. This list includes (but is not limited to) the following: loss of wages, loss of income, depreciation, property damage, litigation costs, equipment or vehicle rental, equipment damage, construction costs, fuel costs, appraisals, livestock or animal loss, and bodily injury or death. Storage and Canopy Inc. strongly recommends purchasing insurance for all structures in the rare event of damage due to the above-stated items.
 
Storage and Canopy Inc. also assumes no responsibility for any “human-caused” or “animal” related incidents. This list includes (but is not limited to) the following: fire, vandalism, chemical interaction, falling objects, damage caused by animals or insects, disassembling, improper anchoring, lack of proper maintenance/care, and additional weight added to the inside or outside of the structure.

Shipping And Ordering information

Shipping is calculated by weight and zip code. You must claim missing parts within ten days of receiving the order. 
As the customer, you are responsible for:
 
  1. Be sure that your address is capable of accepting this type of shipment.
  2. Be present for delivery to inspect and sign for your shipment.
  3. Be aware of any shipping damage or shortage in the freight bill.
  4. Download the entire order from the delivery truck.

Delivery Times

If the items are in stock, they are shipped within 3-7 days after ordering. Custom orders can take about 3-4 months to leave the warehouse. For all larger structures, you must ask your sales associate or request a time frame for your order ships via email. Once an order has left our warehouse, we are not responsible for delays.

Return and refund policy

  • All products can be returned within seven to seven calendar days after the shipment arrives at your location.
  • The product must be in pristine condition.
  • Re-stocking fees may apply.
  • Shipping expenses are not refundable.
  • The money refund may take up to fifteen (15) business days after we receive the product at the warehouse to be processed.
  • Make sure to contact our customer service representatives to start this process.
  • Refund for special orders (customized products): There will be a 13.5% cancellation fee if canceled prior merchandise is in stock; the cost will be deducted from the total amount on the invoice.
  • Backorders ( product out of stock) if canceled before arrival at our warehouse, you will be charged a 3.5% cancellation fee (deducted out of the downpayment or amount paid upon cancellation)

Additional disclosure

Storage and Canopy Inc. is not responsible for the following: (1) Used products; (2) Any product that has been used, altered, or modified in any way not approved; (3) Depreciation; (4) Damage caused by lack of reasonable and proper maintenance; failure to follow instructions, directions, drawings, and renderings; improper installation, misuse, lack of proper protection during installation, use or storage; (5) Damage resulting from accident, falling objects; (6) Damage due to routine maintenance or lack thereof; (7) Exposure to harmful chemicals, fumes or other substances, foreign or natural in the atmosphere; (8) Acts of God or forces of nature, which includes but is not limited to wind damage, excessive snow-load, flood, hail, fire: or (9) Unforeseen causes or circumstances, such as but not limited to adding load to the structure, or external forces.

Payment Types And Options

Storage and Canopy Inc. accepts Visa, MasterCard, Discover, and American Express. You may also pay by personal or business check and money order. (Note: Storage and Canopy Inc. account must clear all payments by check before the product is shipped out.) 

E-mail Policy

We will hold all information obtained via email by Storage and Canopy Inc. in the strictest confidence. We will not sell, rent, lend, lease, or otherwise distribute your data to other third parties, companies, individuals, or organizations.

Sales Tax & Currency

All orders are subject to 7.5% sales tax.

Shipping policy

  • To track your shipment, please visit the freight companies’ leading websites.
  • Your product will be shipped via a large 28’ or 53’ truck.
  • Your delivery address must be capable of accepting a freight truck. Someone will need to be present to sign the delivery. 
  • If your order needs to be shipped to Hawaii, Alaska, or internationally, please get in touch with us before placing your order at (321) 710-0804
  • To track your shipment please visit the freight companies’ main websites.
  • Your product will be shipped  via a large 28’ or 53’ truck.
  • Your delivery address must be capable of accepting a freight truck. Someone will need to be present to sign the deliver. 
  • If your order needs to be shipped to Hawaii, Alaska or internationally, please contact us before placing your order at (321) 710-0804.

IMPORTANT

Remember to always take into account the wind-load and snow-load of every product. It is crucial to tighten the fabric to avoid “hammocks” since water or snow may accumulate in them, adding extra weight to the structure. Also, make sure to remove excess snow when possible.

We would be happy to help you place your order over the phone

(321) 710-0804